Legal

Privacy Policy

How we collect, use, share, and protect information when you use the Agentalk website, build assistants, and let end users interact with them.

1. Scope

This Privacy Policy explains how Agentalk ("Agentalk", "we", "us", "our") collects, uses, shares, and protects information when you:

  • visit or use https://agentalk.io and related pages (the "Website" or "Service");
  • create and operate assistants / bots for voice and/or text interactions;
  • allow end users to interact with those assistants;
  • contact us for billing, support, or other purposes.

Your use of the Service is also governed by our Terms of Service. If you do not agree with this Policy, please do not use the Service.

2. Key Definitions

Personal Data / Personal Information
Information relating to an identified or reasonably identifiable person.
Usage Data
Technical data collected automatically (e.g., IP address, device / browser type, pages visited, error logs).
Cookies & Similar Technologies
Small files or tags used for operation, security, analytics, and marketing.
Controller
The party that determines purposes and means of processing Personal Data.
Processor
The party that processes Personal Data on behalf of the Controller.

3. Who We Are & Contact

For any privacy request or question, contact support@agentalk.io · 03-381-8822.

If a local representative or Data Protection Officer (DPO) becomes applicable, we will update this Policy and can provide details upon request.

4. Information We Collect

A. Account & Business Information

Names, emails, roles, company details, billing information, and account preferences. Payment details are processed by third-party payment processors; we do not store full payment card details.

B. Assistant Data (Configurations)

Assistant prompts, templates, dialogue flows, knowledge sources, model parameters, routing rules, and integration settings (e.g., webhooks). We keep this while the assistant remains active or as required by contract / law.

C. Conversations & Calls

To provide real-time voice and chat:

Call / Conversation Metadata
Numbers or identifiers of parties, timestamps, duration, call status.
Audio
Call recordings only if you enable them or where required / permitted by law.
Transcripts
Speech-to-text results and text messages.
Interaction Logs
Intent recognition, assistant responses, outcomes (e.g., booking created), and diagnostic events.
Your responsibility as Controller
Provide required notices and obtain any necessary consents for recording / transcription and for processing your end users' data under applicable law.

D. Credentials & Integrations

API keys, OAuth tokens, webhook URLs - stored securely with access limited by role and necessity.

E. Phone Numbers & Messaging Setup

Numbers you port or that we provision, including number type, region, provider, and assignment.

F. Usage & Device Data

IP address, device and browser identifiers, pages viewed, referrers, performance metrics, and error diagnostics.

G. Support Communications

Content you send to support, including optional screenshots or logs you choose to share.

H. Sensitive or Special Categories

We do not intentionally collect sensitive categories unless you or your end users include them in content. Please avoid submitting such data unless it is necessary and lawful to do so.

5. How We Collect Data

  • Directly from you and your end users.
  • Automatically through the Service.
  • From third parties that support the Service (telephony providers, cloud hosting, analytics, payment processors, STT / TTS / LLM providers, etc.).

6. How We Use Data

We use information to:

  • provide, operate, and maintain the Service;
  • create and manage accounts, billing, and customer support;
  • secure the Service, prevent abuse / fraud, and fix issues;
  • measure performance and usage for reliability and capacity planning;
  • send operational notices and Service updates;
  • comply with legal obligations and enforce our agreements;
  • perform product research and development within contractual and legal limits.
Model training & improvements
We do not use your data to train generalized AI / ML models unrelated to your account.

14. Your Privacy Rights

A. EU / EEA / UK (GDPR / UK GDPR)

You may have rights to access, rectify, erase, restrict, object, port your data, and withdraw consent where processing is based on consent. You may lodge a complaint with your local supervisory authority.

B. California (CCPA / CPRA)

Subject to exceptions, you may have rights to know (categories and specific pieces of Personal Information), correct, delete, and to opt-out of "sale" or "sharing" of Personal Information.

C. Israel (Privacy Protection Law, 1981)

You may have rights to review, update, and delete Personal Data as provided by law. Contact support@agentalk.io · 03-381-8822.

20. Contact Us

For questions, concerns, or to exercise your rights: support@agentalk.io · +972 3-381-8822

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