Security & Privacy

Customer calls are sensitive data. Here’s how we treat them.

This page publishes verified facts only. Anything not yet verified is clearly marked - not worded around.

Principles

What’s recorded, what’s stored, and who controls it.

Full details for every item will be published after verification with the product team and legal counsel.

[TODO: actual encryption standard - in transit and at rest]

[TODO: GDPR compliance status + DPA - confirm with legal]

Recordings and transcripts deleted per the customer’s policy. The customer’s data belongs to the customer.

[TODO: actual data storage region and recording retention policy]

[TODO: actual user permission model and access management]

[TODO: actual availability, backup and DR posture]

Have a specific security question? Talk to us - we’ll answer directly, no vague wording.